Usermind has been sold to Qualtrics
Client: Charles River Ventures, Menlo Ventures, Northgate Capital Group LLC, Andreessen Horowitz, SV Angel, Alumni Ventures Group, WestRiver Group
Client Location: United States
Target: Usermind, Inc.
Target Location: United States
Acquirer: Qualtrics International Inc.
Acquirer Location: United States
Target Description: Usermind’s XO Platform is recognized by Forrester as a leader and the highest rated current offering in the Forrester Wave: Journey Orchestration Platforms, Q2 2020. The company works with some of the largest companies across the globe to help them understand and improve customer journey and digital transformation initiatives.
The Deal
Usermind will strengthen the Qualtrics XM Directory, the largest human sentiment database with over four billion customer and employee profiles, by bringing in contextual data from any source to create richer customer profiles that include every interaction a customer or employee has with a brand and all of the feedback they have provided over time.
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