ReviewTrackers has been sold to InMoment, a portfolio company of Madison Dearborn Partners
ReviewTrackers, based in Chicago, Illinois and backed by PeakSpan Capital, empowers more than 175,000 business locations to understand their customers better through advanced review and customer feedback technology. ReviewTrackers’ solutions allow for analyzing, amplifying and maximizing customer feedback to accelerate customer acquisition and improve customer retention while driving more authentic connections.
InMoment, a portfolio company of Madison Dearborn Partners, acquired ReviewTrackers in June 2022. The companies will join forces to accelerate the delivery of an integrated solution, combining ReviewTrackers’ award-winning customer review management with InMoment’s Experience Intelligence™ (XI) Platform. This will provide the unique ability for the companies to serve customers with social ratings and reviews, access a larger share of the customer voice, manage online reputation and drive exceptional customer experiences.
Mark Yurko, Managing Director in Lincoln’s Technology, Media & Telecom Group, commented, “The customer feedback management sector continues to consolidate as leading customer experience and reputation management platforms form broader suites leveraging natural language processing, natural language understanding and machine learning across multiple channels. We truly enjoyed working with the ReviewTrackers team and look forward to seeing the company’s best-in-class review management and analytics software flourish within the InMoment Experience Intelligence™ (XI) Platform.”
InMoment, based in Salt Lake City, Utah, is a leading provider of experience improvement software and analytics that enable enterprises to gather, synthesize and drive business decisions on insights from their customers.
Lincoln's deep knowledge and relationships within the customer experience strategic landscape allowed us to unlock this remarkable opportunity with InMoment. We appreciate Lincoln's guidance, commitment and domain expertise throughout this transaction to help us achieve an outstanding outcome.
Meet our Senior Team
View More Transactions in Technology, Media & Telecom
Lincoln International has advised easylive.io on its sale to LiveU, a portfolio company of Carlyle
Lincoln International has advised Turn/River Capital on its agreement to acquire and take private Tufin
Lincoln International has advised NextStage AM for strategic investment in Mathematic
Lincoln International has advised founders and private shareholders on the sale of Nispera to Fluence
Lincoln International has advised Perforce Software, a portfolio company of Francisco Partners and Clearlake Capital, on its agreement to acquire Puppet
Lincoln International has advised Trill Impact on raising financing for the acquisition of a majority stake in karriere tutor
Any information or testimonials contained in this post may not be representative of the experience of other clients and is no guarantee of future performance or success.