Morgan Stanley Capital Partners has sold Clarity Software Solutions to mPulse, a portfolio company of PSG

Clarity Software Solutions

Headquartered in Madison, Connecticut, Clarity Software Solutions, Inc. (Clarity) provides technology-driven healthcare engagement through multimodal communications. Each year, Clarity produces and delivers more than 150 million member communications for more than 100 health plans nationwide. Clarity provides industry-leading Software as a Service (SaaS) technology allowing healthcare organizations to enhance member correspondence. These enhancements drive increased participation in plans’ highest priority member activities and benefits.

The Deal

Clarity will join mPulse to help advance leadership in their health experience and insights (HXI) category. This transaction brings together two organizations that are changing the status quo and aiming to bring new, innovative approaches to the market. Together, the companies partner with 450+ healthcare organizations, 50+ of the 60 largest health plans and more than 80% of 4.5- and 5-Star Medicare Advantage plans. mPulse supports more than 4 billion consumer-related transactions annually, and Clarity adds data from more than 150 million member communications.

Our Perspective

Mike Siano, Managing Director and healthcare IT lead at Lincoln, commented, “We appreciate the opportunity to have advised Morgan Stanley Capital Partners and Clarity on its new partnership with mPulse and PSG. Clarity has established an innovative and tech-enabled member communication and engagement platform for health plans. The combination of mPulse and Clarity brings together various capabilities and, by leveraging AI, drives critical healthcare insights, thereby enabling improved health outcomes for health plan members. We look forward to seeing the continued growth and success of the combined business.”

Morgan Stanley Capital Partners

Morgan Stanley Capital Partners, part of Morgan Stanley Investment Management, is a leading middle market private equity platform that has invested capital for more than three decades. Morgan Stanley Capital Partners focuses on privately negotiated equity and equity-related investments primarily in North America and seeks to create value in portfolio companies primarily in a series of subsectors in the business services, consumer, healthcare, education and industrials markets, with an emphasis on driving significant organic and acquisition growth through an operationally focused approach.

mPulse

mPulse, a leader in digital solutions for the healthcare industry, aims to transform consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to power collaboration across the healthcare ecosystem. With more than a decade of experience and 4 billion consumer-related transactions annually, mPulse is a trusted health experience and insights (HXI) partner for 400+ healthcare organizations.

PSG

PSG is a growth equity firm that partners with software and technology-enabled services companies to help them navigate transformational growth, capitalize on strategic opportunities and build strong teams. Having backed more than 150 companies and facilitated 520+ add-on acquisitions, PSG brings extensive investment experience, deep expertise in software and technology and a firm commitment to collaborating with management teams. Founded in 2014, PSG operates out of offices in Boston, Kansas City, London, Paris, Madrid and Tel Aviv.

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